Emergency Call-Outs for Owners Corporations in Melbourne
24/7 emergency electrical response for strata properties — fast, reliable and compliant.
24/7 Response
Electrical emergencies in strata properties can happen at any time. We provide 24/7 emergency response for:
- Total power outages – the entire building or common areas have lost power
- Electrical fires – burning smells, smoke or visible fire from switchboards, wiring or equipment
- Water and electricity contact – flooding, burst pipes or leaks that have contacted live electrical equipment
- Lift electrical faults – lifts that have stopped due to electrical issues, stranding residents
- Emergency lighting failures – emergency lights that are not operating during a power outage
Priority Response
Emergency call-outs are classified and responded to by urgency:
- Critical (immediate) – electrical fire, water and electricity contact, total power loss. Response: within 2 hours, 24/7.
- High (urgent) – partial power loss, lift electrical faults, emergency lighting failures. Response: within 4 hours during business hours, next business day after hours.
- Medium (same day) – common area lighting failures, switchboard trips, equipment faults. Response: same business day.
What We Handle
Emergency call-outs cover all common area electrical systems:
- Power restoration – diagnose and fix the cause of the outage, restore power safely
- Fire response – isolate the affected circuit, assess the damage, make the area safe
- Water damage isolation – disconnect power to affected areas, assess for ongoing risk
- Temporary fixes – make safe measures that hold until permanent repairs can be scheduled
- Documentation – every emergency call-out is documented with photos, findings and repair recommendations
Why Have a Relationship
Having a dedicated emergency electrician matters for Owners Corporations:
- Priority response – we prioritise our strata clients over ad-hoc call-outs
- Building knowledge – we know your building's electrical systems, switchboards and wiring routes
- Faster diagnosis – familiarity with the building means we find the problem faster
- Insurance documentation – our reports are detailed and formatted for insurance claims
- Single phone call – one number for every electrical emergency, day or night
What to Expect
Frequently Asked Questions
What does an emergency call-out cost?
Emergency call-outs carry a premium fee that covers after-hours attendance and priority response. The fee covers the first hour of work. Additional repairs are quoted on-site. Clients on our maintenance programme receive discounted emergency rates.
Can you attend at night or on weekends?
Yes — our emergency line is available 24/7, 365 days a year. For critical emergencies (fire, water contact, total power loss), we attend at any time.
What if the emergency requires parts that are not available?
We carry common spare parts in our vans (circuit breakers, RCDs, switches, cable). If a part is not available, we make the area safe with a temporary fix and schedule the permanent repair for the next business day.
Premium Service,
Quality Results,
Since 1963.
Over 63 years of trusted service across Melbourne
★★★★★
